Breadcrumbs Home ›
Consumer Protection
We develop policy and law to support a trading environment that promotes the long-term interests of consumers. This page provides information about recent research and reviews of consumer law.
The Scheme supports the recovery of refunds and credits owed to New Zealand consumers by overseas travel suppliers.
This section provides information about reviews of consumer law we have conducted on behalf of the Government.
The Government will be reviewing consumer credit law to ensure settings are targeted appropriately to the risk profile of the lending. MBIE is developing terms of reference for the review. This section also includes information about previous reviews of consumer credit law.
In 2016 we consulted on disclosure regulations for third-party fundraisers.
Access a range of consumer research and reports commissioned or undertaken in recent years.
New legislation to protect the public from wheel clampers charging excessive fees and preying on motorists is in effect from 2 January 2020.
How to comply with consumer laws and deal with complains in the best way.
You have rights when you shop for goods and services. Find out more about your consumer rights.
You're less likely to fall for a scam if you can spot some of the usual signs.
The Government has recently introduced a requirement for country of origin information for certain foods. This page provides information about these new changes.
Following a number of recent complaints from consumers about ticket reselling practices, the Minister of Commerce and Consumer Affairs has announced a review into ticket reselling in New Zealand.
The Government has introduced new protections for consumers using Buy Now Pay Later, effective from 2 September 2024. This is part of the Government’s work to ensure consumers are protected from potential financial harms, while enabling continued access to low-cost credit.
Since 2009 there have been 6 deaths of young children in New Zealand due to cords in window coverings – 3 of which have occurred in the past 10 years.