GCDR’s role
The Government Centre for Dispute Resolution (GCDR) was established to build capability across government to design and deliver appropriate and accessible dispute resolution.
On this page
Why dispute resolution is important
Everyone, irrespective of their needs, should have the opportunity to resolve disputes. This means dispute resolution schemes should be accessible, visible, and affordable for all people who may need to use them.
The GCDR worked to build capability across government to design and deliver appropriate and accessible dispute resolution. This included providing advice and support to dispute resolution schemes and government agencies on best practice.
We contributed to effective regulatory stewardship by supporting schemes to learn from disputes and improve how dispute resolution services are designed and delivered.
Available resources
If you provide dispute resolution services, GCDR resources are available to help you assess how well you are meeting best practice.
Download the maturity assessment tool [XLSX, 507 KB]
Information and tools to help you design policy, legislation and services for dispute resolution using a best practice lens are linked below. This can also help guide you in establishing a new scheme or reviewing an existing scheme.