Our Future Services
Immigration New Zealand’s ambition is to provide a trusted, world class immigration service to all our customers.
On this page
What the programme will deliver
The Our Future Services programme will deliver a more cost-effective immigration system that is
- more productive,
- more effective at managing immigration risk, and
- provides a better experience for our customers and staff.
Why we are doing it
We have made progress over recent years to move towards a digital and intelligence-led immigration system, but still face enduring challenges that we need to respond to.
Our Future Services is our roadmap to improve 4 key areas:
- Making visa processing more efficient
- Mitigating risk of technology and service failure
- Proactive and sophisticated risk management
- Improved customer and user experience
The Our Future Services programme has customers at the heart of its design. Simpler, faster and more user-friendly application processes to reduce waiting times, clear communication on application status, and increased self-service capabilities will ensure our customers feel informed and supported.
Programme delivery dates
The programme will be delivered over 7 years, across 3 phases:
- Phase 1: February 2025 to June 2026
- Phase 2: July 2026 to June 2028
- Phase 3: July 2028 to December 2031
What’s next
In February 2025 Cabinet approved MBIE’s Detailed Business Case (DBC), with Phase One of the programme underway.
Programme documents
Cabinet papers and minutes
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Delivering a modern immigration system through the Our Future Services programme [PDF 1.7MB]
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Delivering a modern immigration system through the Our Future Services programme – Minute of Decision [PDF 293KB]
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Our Future Services: Detailed Business Case – Modernising the immigration system end-to-end [PDF 950KB]
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Our Future Services: Detailed Business Case – Modernising the immigration system end-to-end – Minute of Decision [PDF 314KB]
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Our Future Services: Detailed Business Case – Modernising the Immigration System End-to-End – Minute of Decision (Updated) [PDF 347KB]