Our Future Services

What the programme will deliver

The Our Future Services programme will deliver a more cost-effective immigration system that is

• more productive,
• more effective at managing immigration risk, and
• provides a better experience for our customers and staff. 

Why we are doing it

We have made progress over recent years to move towards a digital and intelligence-led immigration system, but still face enduring challenges that we need to respond to.

Our Future Services is our roadmap to improve 4 key areas:

• Making visa processing more efficient
• Mitigating risk of technology and service failure
• Proactive and sophisticated risk management
• Improved customer and user experience

The Our Future Services programme has customers at the heart of its design. Simpler, faster and more user-friendly application processes to reduce waiting times, clear communication on application status, and increased self-service capabilities will ensure our customers feel informed and supported. 

Programme delivery dates

The programme will be delivered over 7 years, across 3 phases:

• Phase 1: February 2025 to June 2026
• Phase 2: July 2026 to June 2028
• Phase 3: July 2028 to December 2031

What’s next

In February 2025 Cabinet approved MBIE’s Detailed Business Case (DBC), with Phase One of the programme underway.

Programme documents

Cabinet papers and minutes

Business case

External report