Stakeholder Engagement Advisor

Tēnei tūranga – About the role

The Stakeholder Engagement Advisor is a key role within the System Engagement team in New Zealand Government Procurement (NZGP) and providing shared services to the Government Property Group (GPG). The System Engagement team leads engagement with stakeholders and is responsible for the processes and approach for stakeholder engagement across NZGP and GPG, producing content and managing communications channels (for example, website).

The Stakeholder Engagement Advisor provides high quality stakeholder engagement advice to teams within NZGP and GPG and supports the delivery of stakeholder communications.

The Stakeholder Engagement Advisor is responsible for maintaining quality and consistency of advice and practice to ensure effective engagement occurs with our diverse range of stakeholders. The role works in partnership with internal and external stakeholders, and subject matter experts to:

• Develop and produce high-quality communications materials
• Produce marketing campaigns and communications to support key initiatives
• Maintain regular internal and external communications for our various channels including web and e-newsletter(s).

The role may also be involved in other projects related to brand, development of communications channel strategy and management plan, development of marketing collateral and campaigns including events to launch key initiatives.

The team also monitors the effectiveness of stakeholder engagement activities to inform the continued relevance of the overarching stakeholder engagement strategies.

The role includes a focus on building relationships with key organisations and individuals, promoting both NZGP and GPG.

Ngā herenga – Requirements of the role

Personal specifications

• Must have the legal right to live and work in New Zealand.

Skills and experience

• Experience in delivering strategic communications and engagement, and in the design and delivery of written media, external and internal communications material.
• Demonstrated ability to take a proactive approach to stakeholder engagement and developing innovative and creative solutions to achieve stakeholder engagement outcomes.
• Excellent writing, editing and oral communications skills demonstrating experience in tailoring messages to different audiences.
• Ability to effectively manage time, lead and manage multiple priorities.
• Effective management of issues, customer insight and communications in a complex political environment.
• Demonstrates commercial acumen and credibility, personal or collaborative influence, expectations management, and targeted persuasion to gain cooperation or support, affect change and inspire others.
• Demonstrated ability to build and maintain constructive and effective relationships at all levels, internally and externally. Seen as a trusted stakeholder engagement advisor within teams and with senior managers.
• Understanding of government decision-making and operating procedures.
• Focused on continuous improvement to enhance organisational performance.
• Strong commitment to ‘make a difference’ through the provision of best practice stakeholder engagement advice.
• Working knowledge of public sector processes is helpful.
• Experience managing digital communications channels including website, social media and/or e-newsletter is helpful.
• Event management and co-ordination is helpful.

Qualifications

• Tertiary qualification, preferably in a commercial discipline and/or related area (PR, communications, journalism, marketing, commerce).
• Comparable relevant experience and/or professional development demonstrating relevant qualifications for the role.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Critical success factors

The Stakeholder Engagement Advisor is required to deliver results in the following areas:

• Contribute to the design, implementation and management of the NZGP and GPG stakeholder engagement strategies, ensuring our stakeholders are well-informed and actively support and contribute to the achievement of the Ministry’s Functional Leadership outcomes.
• Build a sense of ‘one team’ and a consistent and co-ordinated approach with respect to stakeholder engagement across NZGP and GPG. This includes pro-actively working with teams in an advisory role to deliver effective stakeholder engagement and communication plans for key projects.
• Contributes to the development of stakeholder engagement and communications tools and templates to support teams within the branch. This includes investigating innovative ways to deliver key messages to our stakeholders, making recommendations and implementing improved processes where practical.
• Supports and assists other projects relating to brand, stakeholders, and channels as required. This includes on-going improvement of marketing collateral and use of key communication channels.
• Works with internal subject matter experts, technical teams and/or other members of the branch to implement those strategies and plans.
• Works with external stakeholders to implement strategies and plans where this will enhance the outcome.
• Ensures advice and plans take in to account the wider business and strategic context.
• Develops internal and external communications material. This will include web content, content for marketing collateral and e-newsletters.

Relationship management

Manage constructive working relationships with internal and external stakeholders to enhance understanding and co-operation needed to achieve desired results.

• Proactively establishes and maintains effective working relationships with key stakeholders.
• Demonstrates an understanding of, and focus on, meeting customer needs and looks for opportunities and synergies with internal and external stakeholders.
• Develops effective working relationships with other MBIE managers and staff in order to transfer knowledge and learning to the team and wider organisation.
• Represents NZGP, GPG and whole-of-Ministry views and protects their reputation in any external interactions.

Communication

Communicates information clearly, adjusting their communication style to suit the intended audience.

• Uses a range of appropriate communication tools and methods to communicate effectively.
• Can write in a style that is well organised, easily understood and relevant.
• Communicates complex technical and/or legislative-type information in an easy to understand manner.
• Can communicate confidently across a range of nationalities and roles.
• Understands the principals of writing good content for the website (a key channel to market) and targeted to different audiences.

Customer focus

• Identifies the needs and expectations of customers.
• Treats internal customers with the same courtesies they would extend to external customers.
• Works hard to meet customer deadlines.
• Always looks to improve service.
• Maintains professionalism.

Personal leadership

• Understands the work of colleagues and demonstrates sound influencing skills in an advisory/coaching role enabling improved stakeholder engagement outcomes.
• Demonstrates leadership through effective management of issue resolution and reactive communications planning when necessary.
• Creates a sense of vision, engages and motivates people to participate and make things happen.
• Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives
• Ensures own and others safety at all times
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
• Reports all incidents/accidents, including near misses in a timely fashion
• Is involved in health and safety through participation and consultation

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Stakeholder Engagement Advisor reports into the Manager System Engagement within the New Zealand Government Procurement branch. The branch sits within the Building, Resources and Markets group.

More information about MBIE's structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission