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Safety, bullying, and burnout
The Maslach Burnout Inventory (MBI; Maslach et al., 2016) is a scientifically developed measure of burnout and is used widely in research studies around the world.
Meeting with the Mayors of the Southland Mayoral Forum 24 July 2025, REQ-0016726.
pdf, 283 KBRespect, support, and satisfaction
Encouragingly, almost 3 quarters (74.3%) of respondents felt they were treated with dignity and respect by managers/owners, an increase from the 2022 He Tangata report, which showed a 68.8% agreement.
Employment and pay
This section presents pay data from the 2024 and 2022 surveys in 3 categories: hourly pay rates for front-line workers, hourly pay rates for managers and supervisors, and salary rates for those not on hourly pay rates.
Demographic information
This section reports on the demographic profile of 2024 survey respondents (Table 1).
Cabinet approved the commencement date and regulations under the Contracts of Insurance Act 2024.
pdf, 304 KBExecutive summary
This report showcases results from a 2024 survey of hospitality and tourism employees and their employment conditions in New Zealand. The survey resulted in 1,032 valid responses from both managers and non-managers across all sub-sectors of hospitality and tourism.