When implementing a dispute resolution service, you need to consider the Aotearoa best practice dispute resolution framework (the Framework) as well as things like scale, channels, providers, training, promotion, and administration.
This page explains how all disputes follow a life cycle or pathway and provides a series of questions to help you analyse the types of issues.
Letter from Hon Shane Jones -Minister for Resources, Associate Minister for Energy, and Minister for Regional Development - to Hon Nicola Willis, Minister of Finance.
pdf, 189 KB
BRIEFING-REQ-0004149: Draft Regional Development portfolio performance plan (part of MBIE
pdf, 396 KBDispute resolution schemes need to collect data and information to ensure that services are effective. This information helps to monitor, evaluate, and report on the scheme. Intelligence gathered also provides valuable insights into the regulatory systems in which schemes operate.
Funding models for dispute resolution schemes range from full cost recovery to user pays, and from full funding by the state or industry to a shared arrangement.
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