This handbook is a practical guide to working with the Language Assistance Services Operational Policy from 1 July 2024 when the NAATI standards were adopted across all public sector agencies and the services they fund. The handbook is organised as a series of information notes for staff, usually on the front line, working with people with limited English proficiency. This handbook explains how the policy from 1 July 2024 works in practice.

The Ministry of Business, Innovation and Employment (MBIE) commissioned BERL to undertake research on how Immigration New Zealand (INZ) communicates with migrant workers who are coming into New Zealand on a variety of visas to work in the construction industry. This research focuses on audiences, communication channels and processes used by INZ.

This document is the culmination of a multi-year, multi-agency work programme to increase the quality, quantity and accessibility of Language Assistance Services in Aotearoa New Zealand. It provides an overview of the operational policy requirements as well as best practice guidelines for public sector agencies and the services that they fund.

The Ministry of Business, Innovation and Employment (MBIE) commissioned Kantar Public (now Verian) to undertake research to provide insights into migrant worker and employers of migrant workers’ mindsets and to understand how to better reach employers and workers who are at higher risk of exploitation. These “snapshot findings” released in 2022 summarise the full quantitative report for migrant workers, employers of migrant workers, all workers and all employers, released in the same year.

A sample version of the funding contract for Horizon Europe top-up-fund