Support Officer
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Tēnei tūranga – About the role
The Support Officer is a team member position within the Immigration Investigations and Compliance branch in MBIE. The Support Officer will bring their business understanding and perspective to work in partnership with their manager and other staff. The Support Officer is responsible for providing administrative support for ICI activities in the office and ensuring the quality and consistency of advice and practices in relation to their contribution to the team’s work.
Ngā herenga – Requirements of the role
Personal specifications
- Ability to work effectively without direct supervision
- Ability to manage and organise fluctuating workloads in a fast-paced and ever-changing environment
- Experience in using information systems and computer technology
- A positive attitude working with people of different cultures, gender and abilities
- Effective written and oral communication
- Effective data entry skills
- Ability to develop trust and credibility with managers and staff
- Ability to deliver high quality accurate work and meet deadlines
- Understands the role within MBIE and how it contributes to MBIE’s purpose
- Must be a NZ citizen or hold a New Zealand permanent residency class visa (if the role is located in New Zealand)
Takohanga tuhinga o mua – Key accountabilities and deliverables
Administration support
- Providing support in relation to the receipt and coordination of ICI information including:
- Managing a shared inbox
- Data entry
- Banking and finance systems
- Coordinating mail
- Working with MBIE Privacy team to produce e-briefs
- Supporting frontline branches with in-office support
Review information
- Check and coordinate information/documentation in accordance with office procedures including:
- Following the established processes ICI information management and TIKA entry
- Checking information referred to ICI is correct and ensuring timely referral to the right business unit
- Checking and distributing information against checklists/business rules, eg allocating cases to the right branch
- Supporting MBIE Privacy team, ensuring information requests are allocated and responded to
- Requesting internal or external third party checks where applicable
File management
- Provide file management support for physical/electronic files, including:
- Receiving files and creating physical or electronic application files
- Importing files/documents and ensuring they are attached to the appropriate applications/file records
- Transferring physical or electronic files/documents to other offices as required
- Obtaining files requested by other staff members
- Other filing duties as required
- Centrally coordinating incoming responses from customers, third parties and stakeholders
Customer focus
- Liaise with customers, third parties and stakeholders to obtain further information or answer queries as required including:
- Liaising with customers and stakeholders in a timely and facilitative manner
- Maintaining communication with stakeholders using a variety of channels
Self development
- Take responsibility for own professional development, including working with managers, and seeking opportunities to learn and grow
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Support Officer position reports into the Manager Allocation and Triage within the Allocation and Triage Branch. The branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
