Assistant People Hub Advisor
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Tēnei tūranga – About the role
The Assistant People Hub Advisor is the primary contact for People and Culture customers on all HR related matters. This role is responsible for delivering timely, high-quality, and consistent HR advice, coaching and support to managers to effectively use MBIE’s systems and processes and work within the policies that are in place to build management competence. This role is also responsible for producing transactional employment documentation, providing position management guidance and people-related services to other areas of People and Culture as required. This role will report to and work closely with Manager P&C People Hub to deliver and will escalate complex enquiries to the People Advisors as required.
Ngā herenga – Requirements of the role
Personal specifications
- Experience working in a customer facing role is required.
- Knowledge of a call centre or shared services environment and relevant HR technology is desirable.
- Knowledge of relevant employment legislation.
- Understanding of the internal dynamics of a Government department.
- Sound administrative experience and computer literacy.
- Demonstrated ability to identify areas of improvement, potential solutions and tools and resources needed to meet customer expectations.
- Able to exercise sound judgment and initiative.
- Sound analytical thinking, planning, prioritisation, and execution skills as will often work within tight timeframes and under pressure.
- Problem solving skills.
- Ability to be flexible and to quickly adapt to the needs of a business’s changing demands.
- Demonstrated ability to develop and maintain effective work relationships, maintaining confidentiality, trust and credibility with managers and staff.
- Excellent communication skills both written and verbal.
- Tertiary qualification preferably in human resources management, or comparable related experience.
- Must have the legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Indicators of success
- People leaders have the correct information to lead their teams.
- Consistency across the organisation in people processes.
- Presents advice and options to managers, ensuring that advice is balanced, identifies risks-opportunities, and meets the needs of the business unit.
- A coaching and up-skilling approach is taken where appropriate to build people leader capability.
- Themes in knowledge gaps across leadership group identified and escalated.
- Escalates more complex issues to others in the People and Culture team as required.
- Documentation produced within appropriate time frames.
- Documentation accurate and legislative requirements met.
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Assistant People Hub Advisor position reports into the Manager, People Hub within the People and Culture branch. The branch sits within the Corporate Services, Finance and Enablement group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
