Senior Technical Specialist
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Tēnei tūranga – About the role
The Senior Technical Specialist is responsible for developing and maintaining the applications and equipment for monitoring critical risk and its associated controls.
This involves supporting the National Communications Centre (NCC) and MBIE operational management to achieve continuous functionality of equipment and software in use in daily operations to monitor and control critical risk. This includes facilitating the responses to system outages and equipment failure.
Working closely with the Wellbeing Health and Safety Operations Manager and the NCC Manager, the Senior Technical Specialist will manage key relationships with our internal and external stakeholders to source and adapt equipment and applications that will support our people’s management of critical risk.
A core requirement of the role is to take responsibility for the further development and management of the critical risk controls management framework. This includes updates to existing applications and software, procurement processes for new products and services, and overseeing internal and external project completion.
Ngā herenga – Requirements of the role
Personal specifications
- Sound knowledge and experience in managing WHS equipment, applications and software in a large, complex and high-risk safety sensitive environment.
- Good knowledge of health and safety law and other relevant legislation.
- Experienced in successful support for employees using communications equipment, applications, software, including provision of standard operating procedures, on the job training, and technical operating specifications.
- Experience in project leadership in a technical environment, including vendor and organisational interface, project progress reporting, contract variations and escalations of technical issues.
- Strong client focus - Sound relationship management, influencing and problem resolution skills.
- Experience in managing responses for staff support and rehabilitation from serious injuries and traumatic situations.
- Excellent communication skills, both written and verbal
- Strong project management skills
- Qualifications and/or experience in the deployment and management of technical equipment, including communications devices and video recording devices would be preferred.
- A relevant tertiary qualification in, or being worked towards, business technical communications and or technical project management.
- Well-developed interpersonal skills and the ability to work at all levels within the organisation including with senior management.
- Must have the legal right to live and work in New Zealand
- Travel within New Zealand may be required.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Wellbeing Health and Safety Technical Leadership
- Utilise a high standard of WHS technical skills to develop and support the implementation of local and national initiatives to assist the Ministry manage its WHS critical risks.
- Support the programme to monitor and lift WHS critical risk control engagement and performance standards and drive cultural maturity levels in WHS management.
- Lead the programme of software and equipment upgrades to support the continuous development of critical risk management in MBIE.
- Identify areas where policy guidelines and procedures need to be improved for management performance and legislative compliance.
- Develop initiatives to address and support the resolution of WHS issues.
- Provide specialist advice and support to business group leadership team in managing health and safety issues within the Ministry.
- Provide advice and support to WHS Committees in relation to their obligations, and systems and procedures.
Indicators of success
- Contribute to the development and implementation of long term and operational strategies for the Ministry to develop its WHS programme and performance, including its approaches to managing wellbeing and work/non work injuries.
- Identify technical issues regarding the monitoring of critical risk which require solutions at local and national level and facilitate solutions.
- Coordinate the development, implementation and review of WHS equipment, training courses, and awareness programmes.
- Assist in the education and training of people leaders in WHS technical requirements, policies and procedures and their responsibilities.
- Consult across MBIE to gain input into the identification and prioritisation of initiatives/projects to be undertaken in WHS and to incorporate this into the annual WHS plan.
Reporting
- Measure and inform current trends and advise on strategies to assist the reduction of serious and high-risk injuries.
- Assist the WHS Reporting Team in the collation of data and insights from the monitoring of critical risk and the completion of training requirements.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Senior Technical Specialist position reports into the Wellbeing Health and Safety Operations Manager, within the Workplace, Safety and Security branch. The branch sits within the Corporate and Digital Shared Services group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
