The Government is reviewing consumer credit law as part of a wider reform process for financial services. This section also includes information about previous reviews of consumer credit law.
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Last month the Ministry of Business, Innovation, and Employment (MBIE) published a voluntary recall of Serene S2068 heaters with specific serial numbers. After further investigations by WorkSafe’s Energy Safety team, all Serene S2068 heaters that were imported, sold or installed after 16 June 2018, regardless of serial number are no longer able to be used, sold or installed in New Zealand.
The Consumer Protection team conducts biennial New Zealand Consumer Surveys (NZCS) to find out what adult New Zealanders know about consumer laws and it explores how they behave when they experience problems with products and services. The surveys provide national level insights on the health of the Consumer & Commercial regulatory system, and enable changes to be monitored.
The Ministry of Business, Innovation and Employment (MBIE) reminds New Zealanders to check their bathrooms for a potentially dangerous recalled heater.
Today marks World Consumer Rights Day, and the Consumer Protection team at the Ministry of Business, Innovation and Employment wants to remind New Zealanders of the protections and guarantees they can expect when purchasing goods and services in New Zealand.
Titles of documents the Minister of Commerce and Consumer Affairs received from MBIE in 2020.
On 2 May 2024, the Government announced that it would modernise and improve insurance law so that consumers and businesses can effectively protect themselves against risk.
The Ministry of Business, Innovation & Employment (MBIE) and Data Ventures have worked together to produce estimates for monthly unique local and visitor populations in each regional tourism organisation (RTO) in New Zealand.
The last piece of water reform legislation ensuring New Zealanders have safe, reliable and affordable drinking water passed its third reading on 23 August.
MBIE consulted on an exposure draft of the Consumer Information Standards (Unit Pricing for Grocery Products) Regulations 2023. These draft regulations intend to help consumers compare grocery prices more easily by requiring the consistent display of unit pricing in New Zealand’s major grocery retailers.