The Ministry of Business, Innovation & Employment consulted on proposed changes to how financial products and services are regulated in 3 key areas: consumer credit, financial services conduct and financial dispute resolution.
The Consumer Protection team conducts biennial New Zealand Consumer Surveys (NZCS) to find out what adult New Zealanders know about consumer laws and it explores how they behave when they experience problems with products and services. The surveys provide national level insights on the health of the Consumer & Commercial regulatory system, and enable changes to be monitored.
MBIE consulted on an exposure draft of the Consumer Information Standards (Unit Pricing for Grocery Products) Regulations 2023. These draft regulations intend to help consumers compare grocery prices more easily by requiring the consistent display of unit pricing in New Zealand’s major grocery retailers.
We sought feedback on an exposure draft of the Credit Contracts and Consumer Finance (Buy Now Pay Later) Amendment Regulations 2022 (the Draft Regulations).
This study followed a group of over 1,000 adult New Zealanders from March 2021 to March 2022 to track changes in consumer concerns, attitudes and experiences.
Our Consumer Protection team report quarterly on New Zealand's consumer issues landscape.
The Ministry of Business, Innovation and Employment (MBIE) consulted on options to address safety risks presented by corded window coverings.
December 2022
MBIE has consulted on the design and scope of mandatory unit pricing for grocery products in New Zealand.
We are seeking public input into problems and proposed options to address jurisdictional inconsistencies between approved dispute resolution scheme rules.
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