Credit Control Specialist
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Tēnei tūranga – About the role
The Credit Control Specialist is the central point of expertise and support to assist MBIE business groups with the diverse range of revenue streams and ensure early follow-up of overdue debt to improve working capital and mitigate bad debt write–offs.
The Credit Control Specialist is responsible for ensuring consistency of processes for debt management and compliance with MBIE’s Debt Management Policy. The position will monitor, advise, and intervene where any debt is determined to be excessive in either amount or aging.
This position will support MBIE by providing a high standard of service, consistency of delivery in processing and compliance, and successful outcomes across the team.
Ngā herenga – Requirements of the role
Personal specifications
- Understanding and working knowledge of relevant New Zealand legislation for credit management and debt collection and the associated processes.
- A team player with a flexible approach and a willingness to learn and teach.
- A self-starter who is pro-active and can set and achieve goals.
- Strong organisational and time management skills.
- Ability to recognise potential risks that should be escalated and propose solutions.
- Proven experience in working across a large organisation, with diverse revenue streams and legislative requirements.
- Proven excellence in communication, facilitation and influencing outcomes at all levels.
- Proven ability to develop trust and credibility with managers, staff and other key stakeholders.
- Strong understanding and experience in following and reviewing accounting systems, controls and processes.
- A history of success operating in a customer-focused environment.
- Understanding of financial policies and legislation.
- Customer Service focus.
- Excellent written and spoken communication and interpersonal skills.
- Experience in a large, complex and diverse financial processes with a proven track record of effectiveness.
- Experience in managing external relationships.
- Previous demonstrated experience in supporting other team members and coaching and guiding in operational matters and decision making.
- Proven experience in undertaking revenue processing in a medium to large size organisation, preferably within the Public Sector.
- Good understanding of accounting systems, controls and processes.
- Good understanding of operating in a customer-focused environment with the ability to communicate information in a clear and logical manner.
- Can work with people across all levels of an organisation.
- Ensuring positive customer interactions.
- Must consent to and satisfactorily complete a credit check.
- Must have the right to live and work in New Zealand.
- Credit check required.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Processing and Customers
- Ensures the accurate and timely processing of finance records and processing through to payment.
- Maintains current knowledge of applicable legislation and policy requirements.
- Ensure internal processing controls are maintained at all times.
- Provides excellent customer service to internal and external stakeholders in all situations, including existing service level agreements, to a required standard.
- Works closely with others across the Corporate Operations team and F&P as required to ensure accurate and timely processes are followed in order to achieve compliance.
- Identifies the needs or expectations of customers both internal and external.
- Works hard to meet customer deadlines.
- Always looks to improve service.
- Maintains professionalism.
Credit Control
- Understands clear accountabilities expectations and performance standards in relation to regulatory enforcement processes and compliance outcomes.
- Ensure all mandated and operational deadlines are met.
- Working with Accounts receivable to minimise unallocated receipts and errors.
- Working with MBIE internal staff to align and maintain understanding of credit control methods, standards and governing policy.
- Regular monitoring of overdue debt.
- Providing accurate and timely advice to internal/external customers.
- Proactive and timely recommendations to propose doubtful debts and write-offs
- Identifying continuous improvement and efficiency opportunities across MBIE’s debt management and accounts receivable operations.
- Ensuring all debt that they are responsible for is collected.
- Ensuring all known debt is recorded in FMIS.
- Ensuring that all debt letters and notices are sent out to debtors within the correct timeframe.
- Recommend any write off’s to the Manager Credit Control.
- Ensuring that any non-departmental bad debt write-offs have been approved by the appropriate Minister/s or appropriate delegated authority.
- Providing meaningful insights into the Debt Management Report, including: Data insights and Updates on doubtful debt.
- Reporting on unapplied credits.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Credit Control Specialist position reports into the Manager Credit Control within the Corporate Services branch. The branch sits within the Corporate Digital and Shared Services group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
