Principal Advisor, Demand Management
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Tēnei tūranga – About the role
MBIE is an important and complex agency, with a broad scope of responsibilities across 17 regulatory systems and a range of different stakeholders, business partners and customers who rely on us for information and advice. High quality and accessible data and insights are key to MBIE’s ability to understand impact in systems, manage risk effectively and support policy and investment decisions that ultimately help us to achieve our core purpose to grow New Zealand for all.
The Corporate and Digital Shared Services (CDSS) group leads, connects and strengthens MBIE's core data and insights, digital and technology capabilities. The Data, Insights and Intelligence (DII) branch sits within Corporate and Digital Shared Services.
The Principal Advisor, Demand Management uses their engagement techniques, leadership skills and technical knowledge to lead and coordinate the commissioning and prioritisation of complex data initiatives and requests. The position is focused on understanding data product and service demand and supporting customers’ data needs and objectives, so that data solutions can be described and sized for prioritisation and delivery. The role actively connects those involved in developing solutions and monitors the progression of commissioned data initiatives, reporting on and providing customers with a single point of contact for updates. The Principal Advisor, Demand Management ensures that data products and services are fit for purpose, fulfil customer need, and provide a modern approach to data management, analysis, intelligence and insights needs or other customer requirements.
As well as developing sound relationships with customers, the Principal Advisor, Demand Management will understand MBIE’s data platforms and systems, and how data products and services are developed and their readiness, utilising various cross functional data and ICT functions with MBIE. They will have a knowledge of the standards and requirements that apply to a robust commissioning process and how data initiatives value and impact can be sized for prioritisation purposes and governance consideration.
The Principal Advisor, Demand Management will take the lead on a range of data initiatives, providing input on continuous improvement of products, services and processes; provides coaching and mentoring of others across the team, and wider DII.
Ngā herenga – Requirements of the role
Personal specifications
- Strong project management skills and proven experience in leading delivery in a public policy/regulatory environment.
- Experience in understanding customer needs in alignment to strategy and assessing multiple needs and demands against each other.
- Understanding of the public sector environment and its policy and regulatory processes, including Government decision-making and operating procedures.
- Clear communication skills and strong facilitation skills.
- Experience working with diverse internal stakeholder groups to develop and implement customer centric solutions to meet business needs.
- Quickly establishes and builds strong working relationships and to develop trust and credibility with senior managers, staff and other internal stakeholders.
- A proactive, ‘can-do’ attitude with a high level of initiative, sound judgement and discretion.
- Exceptional teamwork and collaborative abilities and a willingness to share knowledge and expertise with others.
- Remains current on key technical changes and opportunities in a subject matter area and proactively use this to continuously improve MBIE services.
- Successfully builds the trust and engagement of leaders through personal advocacy, vision, drive and working collaboratively with colleagues.
- Thinks strategically and creatively to form an overview and solve problems.
- Proven leadership experience including engaging and motivating teams and individuals.
- Absorbs complex information and communicates effectively at all levels to both technical and non-technical audiences.
- Ensure the application, integration and use of Te ao Māori and Te ao Māori practices in the work of the Branch and as such MBIE; Tikanga, Te Reo and an appreciation of the Treaty of Waitangi, Te Tiriti and the Treaty Principles.
Qualifications
- A tertiary qualification in a relevant field or comparable experience.
Requirements
- You must have the legal right to live and work in New Zealand and be able to satisfy the Ministry’s security clearance requirements.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Leads with Influence
- Provides a clear sense of direction and purpose and gain active participation and support from others
- Develops messaging that resonates with a range of audiences.
Relationship management
- Lead any engagement programme(s) with identified influencers and key stakeholders.
- Actively look for opportunities and synergies with internal and external stakeholders that focus on and address demand and meet customer needs.
- Use a ‘one organisation’ perspective when contributing to internal forums and governance bodies.
- Represent whole-of-Ministry views and protect its reputation in external interactions.
Programme management
- Builds and maintains effective working relationships and fosters engagement across MBIE for the teams success.
- Ensures a consistently high-level of commissioning, reporting and planning, based on sound stakeholder and demand management across the engagement portfolio.
- Provides quality information and reporting on the progress of all work activity to the Demand and Engagement Manager and other strategic governance groups where relevant.
- Is the point of escalation for stakeholders where they cannot resolve issues and can recognise when those issues need to be elevated to the manager and/or governance. Regularly monitor and report on progress towards achievement of plans and strategies.
- Effectively and proactively identify and manage issues and risks; build continuous review and improvement throughout all elements of CDSS operations.
Work management
- Is well organised, plans systematically, regularly monitors and reports on progress towards achievement of plans and strategies.
- Experience in leading concurrent pieces of work, actively planning and managing the workload.
- Provide leadership to ensure the development or sustainable organisational capability, and achievement of expected efficiency benefits and ongoing improvements in cost effectiveness.
- Engages and motivates others to succeed and develop, and proactively share knowledge and ideas.
- Provides supervision, guidance, coaching and mentoring and on-the-job training to team members and understands and utilises the capability of team members to deliver high-quality outputs.
- Contributes to the performance of the team through providing peer review and quality control.
- Support the strategic development of the branch’s work programme to align with and support MBIE’s strategic direction and adopt a business-like and customer centric culture.
- Support all organisational development activities, modelling expected behaviours to managers and staff to create healthy workplace culture and engaged workforce.
Wellbeing, Health & Safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Principal Advisor Demand Management reports into the Manager Demand Management within the Data, Insights and Intelligence branch. The branch sits within the Corporate and Digital Shared Services group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
