Senior Business Analyst

Tēnei tūranga – About the role

The Corporate and Digital Shared Services group leads, connects and strengthens MBIE's core data and insights, digital and technology capabilities. Business Analysis provides practical advice and guidance to both users and developers; we can ensure we are delivering business solutions and tools to take the Ministry forward in its ability to deliver public services. Business Analysis’ purpose is to enable and empower the functions of our core business through effective use of technology: the implementation of services and systems which strengthen the way our Ministry delivers services, and delivers on the outcomes required by Government. We support MBIE business areas as a team of specialist subject matter experts with in-depth domain knowledge, to optimise delivery across the business.

As an established Business Analyst reporting to the Capability Lead Business Analysis, the Senior Business Analyst influences and improves the quality of outcomes, prioritises requirements enabling informed decision making for our stakeholders.

 This is done by:

• Identifying and defining opportunities for improvement.
• The use of process improvement tools and techniques to analyse an existing business process.
• Providing IT solutions perspective.
• Know how to translate understanding of the business improvement needs into IT solutions.
• Understanding requirements to inform effective and innovative business solutions.
• Understanding project processes.

Ngā herenga – Requirements of the role

Personal specifications

• At least 5 years’ experience as a Business Analyst or equivalent field
• Seen as a subject matter expert for Business Analysis.
• Demonstrable experience with the software development lifecycle & Agile practices.
• A flexible and adaptive approach to maximize the value to the customer.
• Strive to be a trusted advisor to diverse stakeholder base.
• Clear communication skills as well as great interpersonal skills with clarity in expression.
• Result oriented with a positive, result driven attitude.
• Possess a tertiary qualification in a relevant area or relevant experience.
• Show an ongoing commitment to your professional development.
• Must have the legal right to live and work in New Zealand 

Takohanga tuhinga o mua – Key accountabilities and deliverables

Technology Outcomes

• You are focussed on your stakeholders - engaging and contributing to projects, proactively providing advice and guidance to produce better outcomes, greater efficiencies and systems which ultimately deliver better service to the public.
• Outputs work, the translation of the business needs into fit for purpose requirements is seamless and in line with the larger project goals.
• You are seen as a facilitator of communication between Business and IT; providing balance when needed, creating and achieving realistic objectives with your stakeholders.
• Add value to the team and to the wider Ministry by genuinely taking ownership of the systems it creates and delivers.

Customer Focus - Applies a targeted service lens.

• Identifies the needs or expectations of customers.
• Treats internal customers with the same courtesies they would extend to external customers.
• Works hard to meet customer deadlines.
• Always looks to improve service.
• Maintains professionalism.

Relationship Management - Work collaboratively with others to support the achievement of MBIE outcomes.

• Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes, helping other Business Analysts as required.
• Actively look for opportunities and synergies with internal and external stakeholders that focus on and meet customer needs.
• Use a one organisation perspective when contributing to internal forums and governance bodies.
• Represent whole-of-Ministry views and protect its reputation in external interactions.
• Relationships with your peers, your stakeholders and your leaders are productive, communication is professional, clear and timely.
• Conversations are robust, and trust is created.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Senior Business Analyst position reports into the Capability Lead Business Analysis within the Digital Solution Delivery branch. The branch sits within the Corporate and Digital Shared Services group.

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission