Business Advisor – Employment Services
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Tēnei tūranga – About the role
The Business Advisor, Employment Services is part of a multi-disciplinary team who are responsible for providing analytical and advisory services and capability across Employment Services to support the Manager Service Advice & Analysis, Manager Business Advisory Services, General Manager, National Managers, and other Managers.
The Business Advisor:
- Will provide advisory capability to the Employment Services Branch across a wide variety of areas. The role ensures that information disseminated within and outside of the Branch, is accurate and of high standard including Ministerial servicing and official information requests.
- Is responsible for undertaking information reporting for the branch, using data and system information to assess wider impacts within our work and assists with the design, implementation, maintenance and administration of Branch governance and performance monitoring activities, including governance reporting.
- Will support and lead projects as required to delivery on initiatives and implement legislative and other changes within at both Unit and Branch level.
Ngā herenga – Requirements of the role
Personal specifications
The Business Advisor must demonstrate skills, knowledge, and experience in the following areas:
- Ability to quickly assimilate new information or areas of work and come to an understanding of unfamiliar and complex issues.
- Proven ability to develop frameworks and use systems and processes.
- Strong quality of business writing, including understanding policy and legislation.
- Ability to quickly identify ways of thinking about the problem or issue and possible pathways forward.
- Proactively identifying key relationships and possessing an ability to quickly establish and build strong working relationships.
- Good written and general communication skills.
- Proven ability to develop trust and credibility with managers and staff.
- Demonstrated commitment to effective client servicing and the ability to liaise with all levels of staff within the Ministry.
- An understanding of and experience within the public sector environment would be advantageous.
- Ideally, an understanding of the processes that underpin the operations of the public sector environment, including Cabinet and parliamentary processes, accountability, and reporting.
- To be considered for this position you must have a legal right to live and work in New Zealand.
Key relationships
- Ministers and staff in Minister’s offices.
- All Managers and staff within Employment Services Branch.
- Staff across Te Whakatairanga Service Delivery, specifically Operational Policy & Service Design, Group Business Management, and the Ministerial Services team.
- MBIE Service Centre.
- Service Providers.
- Policy Advisors within the workplace relations and safety policy area.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Technical capability and knowledge
- Provide business group input to central performance, reporting, risk management, business continuity planning, and continuous improvement processes.
- Provide business advisory services and support as required for the Manager, Service Advice & Analysis, Manager Business Advisory Services, General Manager, and the wider branch (in coordination with other business advisors / analysts) and the relevant teams in Employment Services to help strengthen the overall capability of the branch.
- Providing quality and consistent advice, services, and practices across the branch.
- Be responsible for extract data for OIA’s, Privacy Act, Ministerial servicing, and media requests within legislatively required timeframes to meet accountability obligations for internal clients, Ministers, Cabinet, Parliamentary Select Committees, and other stakeholders.
- Support the development of business information reports for the functional units within Employment Services in line with Branch strategies and wider Group priorities.
- Assist with the preparation of branch, group, and portfolio accountability documents, for example estimates documents, ensuring clear accountability of reporting requirements, and information is provided on time.
- Delivery of business advice that actively supports and contributes to the achievement of the Ministry’s outcomes and that delivers to the needs of internal and external stakeholders.
Customer focus
- Identifies the needs or expectations of customers.
- Treats internal customers with the same courtesies they would extend to external customers.
- Works hard to meet customer deadlines.
- Always looks to improve service.
- Maintains professionalism.
Relationship management
- Participates as an active team member and contributes knowledge and expertise needed to achieve MBIE’s outcomes.
- Develops effective working relationships with other MBIE managers and staff to transfer knowledge and learning from the team to the wider organisation.
- Builds and maintains effective relationships and partnerships with internal and external stakeholders, as necessary, to identify and share best practice information and to promote the Ministry, its products, and services.
- Represents whole-of-Ministry views and protects its reputation in any external interactions.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives
- Ensures own and others safety at all times
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting
- Reports all incidents/accidents, including near misses in a timely fashion
- Is involved in health and safety through participation and consultation
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Business Advisor Employment Services position reports into the Manager, Service Advice and Analysis within the Employment Services branch. The branch sits within the Te Whakatairanga Service Delivery group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
