Senior Technical Officer
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Tēnei tūranga – About the role
The Senior Technical Officer provides the Central Insolvency Operations (CIO) teams with technical expertise in relation to personal insolvency solutions and liquidations in accordance with statutory requirements, including discharging the statutory functions of the Deputy Assignee as part of the Insolvency and Trustee Service (ITS).
The key responsibilities of the Senior Technical Officer are to:
- Provide advice to the Central Insolvency Operations (CIO) teams and to make decisions in the administration of insolvencies within the framework of the relevant legislation and comply with statutory requirements
- That all work follows ISO, strict audit and internal control requirements, policy and procedures
- With personal insolvencies CIO is required to balance the interests of the debtor, their creditors and the public in its work to meet the public expectations that debtors are accepted into the most appropriate insolvency solution
- To have an understanding of the initial aspects of company liquidations and make appropriate assessments of the complexity of liquidations for escalation.
- Have knowledge and understanding of the Criminal Proceeds Recovery Act 2009
- To develop and maintain effective relationships with creditors, debtors, DRO Supervisors, budget advisers and internal and external stakeholders
- Support the CIO Team Leaders
Ngā herenga – Requirements of the role
Personal specifications
- Experience as a Senior Insolvency Examiner or equivalent in depth and practical insolvency administration experience
- Proven ability to understand and apply relevant legislation
- Sound commercial, operational and legislative knowledge of the statutory function of the Official Assignee’s work practices
- Well-developed written, oral presentation and interviewing skills
- Planning and organising skills, including ability to maintain performance when under pressure, critical assessment of work-flows, and appropriate prioritising of work
- Computer skills including Microsoft Office suite, information and web sites, and internet services
- Understanding of how the ITS trust accounting system operates.
Qualifications
- Must have the legal right to live and work in New Zealand
Takohanga tuhinga o mua – Key accountabilities and deliverables
Responsibilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves.
Administration of involvencies
- Good understanding of relevant legislation is evident
- Meets ITS Statements of Service Performance (SSP) and Business Objectives relating to quality and timeliness, and adheres to ITS policies and best practices
- Recognised by others as being a highly competent provider of insolvency services
- Feedback from colleagues and stakeholders reflects sound understanding and professional approach to task completion
- Quality issues are identified and raised with Manager
- Issues of potential risk e.g. issues/deficiencies in procedures or ways procedures are carried out, are identified and raised with Manager
Technical management
- Case management of the team adheres to quality performance standards
- Reporting reflects a genuine and thorough understanding of where the team is at
- Training and coaching of staff improves individual and team performance
- Reviews and edits of team correspondence and out puts result in a high level of service provided to stakeholders.
Develop and maintain effective relationships with creditors and debtors
- Correspondence is responded to within ITS standards
- Meets ITS business objectives and adheres to ITS policies and best practice
- Client confidence in the service provided by ITS is maintained
- Team gains reputation as a highly competent provider of insolvency services
Effective relationships with key stakeholders
- Feedback reflects high quality interest and involvement by the person and team
- Team gains reputation as a highly competent provider of insolvency services
- Team is perceived to perform its work with a sense of fairness and pragmatism
Resource and performance management
- People practices meet Ministry’s expectations
- Performance and productivity of team is monitored effectively
- Ministry policies adhered to
Audit reporting
- Regular reporting reflects a genuine and thorough understanding of where the team is at
- Potential issues are identified, raised and rectified. Where appropriate team or individual training is then provided
- Deliver sound and accurate audit data to auditor for their report to the Regional Manager
Effective group and wider team membership
- Works constructively with peers and colleagues nationally
- Actively contributes to team activities and the team is recognised as a professional and efficient unit
- Demonstrates commitment to team decisions and goals
- Effective individual participation in projects, as appropriate
- Behaves accountably
- Provides open and constructive feedback to others
- Exhibits confidence in dealing with staff from all offices and at all levels
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Senior Technical Officer position reports into one of the Team Leaders, CIO within the Insolvency and Trustee Service team. The ITS team sits within the Market Integrity branch in the Te Whakatairanga Service Delivery business group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
