MIQ Security Officer

Tēnei tūranga – About the role

The MIQ Security Officer is positioned at designated Managed Isolation and Quarantine (MIQ) facilities.
The Security Officer supports various Returnees operational activities, prevents any unauthorised entry or exit to the site, minimises damage and loss to persons, property or information, actively monitors and operates CCTV cameras and related technology in order to report and inform a security response.

Ngā herenga – Requirements of the role

Personal specifications

• All employees are required to comply with MBIE’s vaccination policy which seeks to protect the wellbeing, health and safety of our people, their whānau and the community. You are required to hold a valid vaccination pass to be employed at MBIE.
• Effective verbal and written communication skills.
• Effective time management skills and organisational skills.
• Able to work safely and aware of others’ safety.
• Ability to comprehend and apply written and oral communications and instructions.
• Ability to display initiative, good judgement, and problem-solving ability.
• Ability to work well unsupervised and to take ownership and responsibility.
• Culturally sensitive.

Qualifications

• Security Certificate of Approval (COA) or the ability to obtain one.
• Monitoring Officer Certificate of Approval (CCTV requirement) or the ability to obtain one.

Prerequisites

• As this role is required to work from our facilities, it is a requirement of this role that you will be vaccinated and take any additional boosters in accordance with the COVID-19 Public Health Response (Vaccinations) Order 2021 and/or as otherwise required by law and MBIE. You are also required to undergo COVID-19 regular testing and examination in accordance with the COVID-19 Public Health Response (Required Testing) Order 2020 and/or as otherwise required by law and MBIE and sharing the results of such tests and examinations with MBIE. Further information can be obtained from your People Leader, and can be found in the MIQ staff guide, which will be provided to you.
• Must have the legal right to live and work in New Zealand.
• Must consent to MOJ check and Children’s Act clearance in accordance with The Children’s Act 2014.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Critical areas of success

• Escalates any security related incident or out of ordinary activities in the form of verbal briefings and incident reports to your manager.
• Ensures logs and reports are maintained to specific requirements.
• Carries out specified inspections as per site specific instructions and local area procedures.
• Understands and follows site Standard Operating Procedures (SOPs).
• Completes regular patrols or static duties, as required.
• Recognises and eliminates hazards and risks.
• Controls access to Facility – entry requirements, induction and preventing unauthorised entry and exit.
• Uses operational systems and resources as required, including but not limited to CCTV, Radio, and enterprise systems.
• Assists in Returnee operational activities, such as support arrivals, departures, testing processes, security escort etc.
• Provides briefings as required.
• Maintains confidentiality and adheres to MBIE privacy procedures.

Fulfils CCTV technology responsibilities including:

• Operates all equipment, cameras and supporting technology within the CCTV Control Room.
• Maintains the CCTV control room equipment including performing equipment checks.
• Monitors CCTV video for any non-compliant activity, records observations and acts as appropriate to events witnessed.
• Monitors and controls alarm doors to restrict area access.
• Maintains CCTV records/registers including Incident logs, Visitor’s logbook, Repair, and Maintenance logbook and any other records required for the operation of the CCTV Control Room.
• Advises the appropriate person as soon as practicable of any faults or failures with any equipment within CCTV Control Room.
• Luggage handling support as requested.
• Performs any other duties or undertakings mandated in a Health Order.
• Performs any other related duties identified through future work force design work.

Maintains a professional image and represents MBIE by:

• Always coming to work in the correct uniform, company identification and appropriate equipment is always worn.
• Always have a valid Certificate of Approval (or Monitoring Officer Certificate of Approval if required for CCTV responsibilities).
• Ensures you are up skilled or ask for any assistance if training is required.
• Adds value by looking for ways to be more efficient; identifies any problem areas; escalates any problems quickly to your manager; seeks opportunities to improve individual and team performance; covers breaks or leave when required for other team members; arrives to work on time as per roster.
• Completes all induction and site requirements to enable you to perform the full suite of functions for the specific facility.

Customer Objectives

• Works in a trustworthy manner reflecting the role to provide confidence in your services.
• Listens in relation to queries and address or report to your manager.
• Assists with queries in relation to the service provided in a timely manner.
• Provides any other advice from a Security Officer perspective.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation

Key internal relationships:

• Operations and Security Managers.
• MIQ Facility Manager.
• Security Officer – Shift Lead.
• Security Workforce member.
• Regional Isolation and Quarantine Coordination Centre (RIQCC) and MIQ Facility staff.
• Health, Safety and Security Operational teams.
• Protective Security.
• Hotel, security, and health workforces.
• Operations

Key external relationships:

• Returnees.
• Key clients and customers.
• External agencies e.g., Police, New Zealand Defence Force, NZ Aviation Security Service, District Health Board, hotel management.
• Technology Vendors (in terms of CCTV technology).

Tō tūranga i roto i te Manatū – Your place in the Ministry

The MIQ Security Officer position reports to the Operations & Security Manager within the Regional Operations
Delivery Branch. The branch sits within the Managed Isolation and Quarantine group.

More information about MBIE's structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission

Success Profile - MIQ Security Officer

Role Purpose

• The Security Officer prevent any unauthorised entry or exit to the site, manage and monitor movement of Returnees, minimise damage and loss to persons, property or information, actively monitor and operate CCTV cameras and related technology to detect incidents, gather information and evidence in order to report and inform a security response.
• Contribution to the safety and security of the MIQ facility to keep Covid-19 out of NZ/Aotearoa.

Qualifications/Certifications

Preferred - potential to develop, on the job.

• Certificate of Approval Security.
• CCTV – Monitoring Officer Certificate of Approval.
• First Aid certificate.

Critical Experiences

Needed on appointment:

• Understanding of face to face customer service experience, within a complex environment. Including working with a diverse customer base, inclusive of cultural awareness and competencies.

Potential to develop, at induction training and / or on the job:

• Computer literacy and administrative skills

Personal Capabilities