Business Systems Analyst
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Tēnei tūranga – About the role
The Business Systems Analyst assists in maintaining and enhancing the IT systems used by the New Zealand Government Procurement (NZGP), Government Property Group (GPG), and other government agencies (e.g. GETS, GPP, CRM, Document Builder). The role holder provides support while identifying opportunities where NZGP can provide additional value for agencies. The Business Systems Analyst assists in maintaining and enhancing the IT systems used by the New Zealand Government Procurement (NZGP), Government Property Group (GPG), and other government agencies (e.g. GETS, GPP, CRM, Document Builder). The role holder provides support while identifying opportunities where NZGP can provide additional value for agencies.
The Business Systems Analyst understands the value that efficient and effective IT systems and analysis brings to an organisation and the importance of keeping systems performing well while ensuring data integrity. The role holder supports the Senior Business Systems Analyst in providing internal and external training on IT systems, developing enhancements, and supporting our customers. Additionally, they support the Senior Product Managers and Manager Business Systems in delivering the NZGPP branch business plan. The Business Systems Analyst provides support on key process and systems improvement initiatives.
The Business Systems Analyst maintains and develops relationships across NZGP, GPG, government agencies and with vendors and adds value by providing advice which ensures that the IT systems and tools NZGPP uses are appropriate and meet both NZGPP and government agency needs.
Ngā herenga – Requirements of the role
Personal specifications
- Technical expertise in some of the following areas:Technical expertise in some of the following areas:
- Microsoft Dynamics CRM.
- Archibus
- Web support and design and understanding of the CWP and/or Moodle environment.
- Management of specialised IT systems such as GETS, Document Builder, and GPP.
- Microsoft Office suite of programmes particularly advanced excel.
- Detailed understanding of related MBIE systems, and MBIE IT practices and protocols.
- System testing.
- Demonstrated ability to analyse complex issues and to recommend solutions.
- Committed to customer service – strong client focus, understands needs of customers and can manage expectations
- Strong communication skills – both verbal and written, communicates in a manner which makes it easy for people to understand
- Experience in influencing and negotiating with stakeholders, suppliers, and team managers
- Strong interpersonal skills; demonstrated by credibility, personal or collaborative influence, managing expectations
- A passion for innovation and continuous improvement.
- Experience in executing developed test plans to ensure desired results are achieved; support testing such as user acceptance, performance, security, and usability
- Experience in developing, analysing, and maintain new or current system processes, guidelines and workflows
- Knowledge of agile or iterative development processes and or change management.
- Experience providing system training to end-users and working with end users to diagnose and resolve system incidents.
Qualifications
Relevant Tertiary qualification or comparable relevant experience.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Indicators of success
- Systems are maintained and enhanced which meet NZGP, GPG and agency needs.
- Implemented systems enable the collection, recovery, and storage of data in a manner compliant with MBIE’s data warehousing protocols and in a way that minimises the burden on agencies and suppliers.
- Opportunities are identified where NZGP and GPG can provide additional value for customers.
- System integrity is maintained and there are no breaches of privacy or unauthorised access of the data held within the systems
- Support is provided to the Manager Business Systems to give effect to NZGPP's branch business plan
- In conjunction with the Supplier Relationship Management team, opportunities are identified which maximises the value of the contract for both NZGPP, the supplier and government agencies
- The use of the systems provided by NZGPP are actively promoted which results in an uplift by NZGPP team members and external agencies
- Regular engagement occurs with the market, agencies and suppliers to understand the products available and how these could enhance the offering by NZGPP to the Branch and government agencies
- Government agencies are assisted with using NZGPP systems and NZGPP is viewed by government agencies as adding value to their procurement and property activity.
Effective stakeholder and relationship management
- NZGPP's key stakeholders
- Manages issues by focussing on meeting customers’ needs and identifying opportunities for resolution
- Builds collaborative relationships with teams across NZGPP and is seen to add value to the deliverables of various teams
- Provides advice to personnel within government agencies that is considered and consistent and which meets or exceeds agency requirements
- Represents NZGPP views and protects its reputation in any external interactions.
Self management
- Self-starter, taking responsibility for own work and quickly getting up to speed
- Models positive behaviours
- Models the desired values and culture of the organisation
- Willingly shares knowledge, expertise and within the team and with others in the organisation.
- Acts with honesty and integrity
- Welcomes feedback and is receptive to input from others.
Wellbeing, health and safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Business Systems Analyst position reports into the Manager Business Systems within the New Zealand Government Procurement branch. The branch sits within the Building Resources and Markets group.
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
