Senior Systems Administrator

Tēnei tūranga – About the role 

The Government Property Office is accountable for the strategic leadership of the government’s office accommodation portfolio and provisioning for the centralisation of components of the government’s property function.  The Government Property Office is also responsible for delivering on MBIE's own property strategy as well as providing high-quality property management services to MBIE.

The government’s office accommodation portfolio is significant, encompassing circa 1,000,000 sqm of office space and a rental spend of circa $330 million per year across 73 agencies, including Crown Agents. MBIE is an agency with a significant property portfolio (about 10% of the government’s footprint), encompassing both office and non-office sites, across New Zealand and offshore. 

The Senior Systems Administrator reports to the Lead Advisor Property Information and Performance in the Government Property Office. The Senior Systems Administrator is instrumental in maintaining the day-to-day operations of the Government Property Portal. This position is the interface for Agency users access to the systems that are managed by the team and is responsible to continually review user access controls and security configurations. This position works across the Government property system to ensure users of the Government Property Portal are trained and supported to use the system, best practice is followed, and technical system issues and outages are managed effectively. 

The Senior Systems Administrator will work in partnership with the MBIE ICT development team, Datacom and other vendors if required, to ensure the efficient operation of the Portal and the systems it integrates with. The Senior Systems Administrator will oversee, lead and implement ongoing training and induction of new and existing users of the Portal. This position works closely with the Senior Product Manager Property.

Ngā herenga – Requirements of the role

Personal specifications

• Expertise in systems administration experience, including configuration. 
• Proven experience in undertaking systems administration in a medium to large organisation. 
• Attention to detail with high level of accuracy and well-developed numeracy skills. 
• Excellent analysis, planning and coordination skills. 
• SQL skills and CRM skills and experience are highly desirable. 
• Critical thinking and judgement; ability to manage competing demands. 
• Excellent relationship management skills and ability to influence others. 
• Working with people across all levels of an organisation. 
• Excellent written and oral communications skills. 
• Attention to detail. 
• Drive for continuous improvement of existing business processes. 
• A relevant tertiary qualification is desirable or extensive and comparable relevant experience is sought.
• Must have the legal right to live and work in New Zealand

Takohanga tuhinga o mua – Key accountabilities and deliverables

Delivery

• The Senior Systems Administrator will be required to deliver results in the following areas:
  • Provide advice and analysis to the Lead Advisor Property Information and Performance to highlight potential risks regarding all areas of the system performance and functionality.
  • Assisting with business continuity and disaster recovery plans.
  • Lead and facilitate continuous process improvement.
• Lead and maintain the integrity and quality of data in the Government Property Portal and its supporting applications through:
  • Development of templates and tools to support consistency of practice amongst the business. 
  • Design and build effective dashboards which enable effective contract and reporting management for the Centre. 
  • Quality assurance of configuration builds and data entered into the Portal. 
  • Coordinate and lead system support and training to new and existing users on core functions of the Portal as required. 
  • Over-sight of the content of training and technical assistance given to internal users of the Portal and ensure users are supported with up-to-date manuals and advice notes.
• Collaborate and facilitate discussions with the business teams to understand their Portal change requests and advise on impacts to the Portal and supporting applications following impact assessment by the Applications Development Team. 
• Communicate to all Portal users internally and externally on any enhancements and changes to the system. 
• Identify and manage risks, issues and changes in appropriate registers. 
• Escalate service disruptions that affect multiple users through the appropriate channels in a timely manner.

Subject matter expert and coordination

• Analyse and advise any risks or business improvements on critical business process during the testing and implementation phase of new system updates. 
• Design, build and maintain effective dash boards/reports for the Strategy and Standards team to make effective decisions in relation to the property system. 
• Provide subject matter expertise on system processes used and be the key point of contact with our internal support teams with regard to the Portal, supporting applications and reporting issues.
• Be the key point of contact for external agencies using the Portal regarding the agreed functions listed in their respective Service Agreements. 
• Be the key point of contact in liaising with the Applications Development Team on issues in relation to the resolution of operational issues e.g. planned and unplanned outages, system performance issues, JIRA bug notifications and change requests from the business.

Team contribution

• Work co-operatively and effectively with others to achieve team and branch goals.
• Participate in team discussions, assist in the identification of solutions, and resolution of issues and problems.
• Support colleagues and peer review work as requested.
• Participate in discussions with the team about the implementation of best practice investment processes.
• Take part in project work as required.

Relationship management

• Maintain effect relationships across a variety of functions. Draw upon multiple relationships to exchange ideas, resources and know how. Actively seek to build and develop a network of contacts. 
• Lead collaborative and purposeful relationships with external stakeholders and staff within MBIE to ensure the continuation of best practice.

Wellbeing, health & safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Senior System Administrator position reports into the Lead Advisor Property Information and Performance within the Government Property Office. The branch sits within the Kānoa - Regional Development and Commercial Services group.

More information about MBIE’s structure

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Ngā matatau – Our competencies

Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.

Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.

Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.

Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.

Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.

Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission