Business Change Manager
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Tēnei tūranga – About the role
The Strategy, Performance and Design (SPD) branch enables and empowers the functions of Te Whakatairanga Service Delivery (TWSD) to ensure that work is planned and prioritised in a way that will deliver on our strategic outcomes and in alignment to financial obligations. The SPD Branch is centre of expertise, delivering a variety of specialised functions across TWSD. It brings clarity and robust advice to the way work is commissioned and governed.
The Business Change Manager is responsible for supporting change management activities required to ensure the successful delivery of business change initiatives and strategic outcomes across Te Whakatairanga Service Delivery.
The role is responsible for supporting senior leaders to assess change impact, develop change and implementation plans, designing, implementing and evaluating change strategies, facilitating a collaborative approach to change across the organisation and building ownership and capability in change leadership. The Business Change Manager will also build a collective view of change impact across stakeholders and provide advice and reporting to the Senior Management Team about feasibility, sequencing and risk.
The responsibilities of this position is expected to change over time as the Ministry responds to changing needs, the incumbent will need the flexibility to adapt and develop as the environment evolves.
Ngā herenga – Requirements of the role
Personal specifications
- Proven track record of delivering high quality change management advice and services.
- Knowledge and understanding of change management techniques.
- Demonstrated ability to see the "big picture" and understand the strategic context of projects and change.
- Experience managing change in dynamic environments.
- Encourages participation and opinion so the project can benefit from a variety of input, suggestions and concerns. Perceives intrinsic qualities in other people and seeks to understand their point of view.
- Generates and harnesses creativity in others to benefit the project.
- Proven experience in managing a range of business and policy change projects.
- Computer literate; proficient in Windows 2000 or later, MS Word/Excel/PowerPoint, MS Project and other Microsoft Office applications.
- Must have the legal right to live and work in New Zealand.
Takohanga tuhinga o mua – Key accountabilities and deliverables
Change Management
- Assess the scope and scale of change of projects to determine the most appropriate change approach to achieve outcomes.
- Ensure the change approach of projects is aligned with the organisations change strategy and is maximising synergies and integrating change with other change projects.
- Identify the change impact and size of the gap between the current state and future state, and ensure the right interventions are designed, developed and implemented to address these and equip those impacted for success.
- Build a collective view of change impact across stakeholders and provide advice and reporting to the Senior Management Team about feasibility, sequencing and risk.
- Facilitate collaborative design of and a shared vision and ownership of change across key functions within TWSD.
- Lead the co-design and delivery of effective change interventions, testing, learning and adapting the change approach as needed.
- Analyse all impacts on all stakeholder groups and develop approaches for addressing change resistance and achieving support for change. Regularly assess change readiness across all key stakeholder groups and implementers of change.
- Establish clear traceability between the change objectives and measures of success to the project objectives, outputs and outcomes.
- Ensure there is effective monitoring in place of change, including the speed of adoption, extent of uptake and proficiency, and that the change has been well embedded to ensure sustained results and benefits realisation.
- Prepare estimates and detailed change plans.
- Manage the day-to-day change related activities and resources, and chair the change management project meetings.
- Provide status reporting relating to change activity milestones, deliverables, dependencies, risks and issues, and providing communications on project activity as required.
- Proactively anticipate and manage change risks, providing timely feedback to the Director Strategy and Planning.
- Understand interdependencies between change activities.
- Work creatively and analytically in a problem-solving environment demonstrating team work, innovation and excellence.
Communications
- Deliver appropriate and effective executive level communication.
- Identify, monitor and report to the Director Strategy and Planning on change performance specifically covering change, stakeholder relationships, team morale, health and safety, risks and quality related issues.
- Communicate constructively with business units and stakeholders.
- Facilitate meetings effectively.
- Keep project team well informed of changes relevant to change.
- Deliver engaging, informative, well-organised presentations.
- Resolve and/or escalate issues in a timely fashion.
- Understand how to communicate difficult/sensitive information tactfully.
- Actively seek feedback from the business units and communicate this to the team to ensure successful delivery of the project.
Change Practice Development
- Participate in establishing change practices, templates, policies, tools and partnerships to expand and mature these capabilities for TWSD.
- Continue professional development in order to keep abreast of emerging technologies, methods and best practices.
Relationship Management
- Build and maintain effective networks/relationships both within and beyond TWSD.
- Identify and develop trusted adviser relationship with project and programme stakeholders.
- Actively network with business teams, key line managers and other clients to build credibility and ensure that initiatives/projects are relevant, practical and well understood by those with responsibility for implementation.
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Business Change Manager position reports into the Director Strategy, Planning and Information within the Strategy, Planning and Design branch. The branch sits within the Te Whakatairanga Service Delivery group.
Matatautanga – Competencies (Leadership Success Profile)
The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
