Advisor/Business Advisor
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Tēnei tūranga – About the role
The Advisor/Business Advisor is a member of the Operations Support and Improvement (OSI) team within the Strategy Planning and Performance (SPP) branch of Kānoa – Regional Development & Commercial Services (Kānoa – RD & Commercial Services)The Advisor/Business Advisor role will bring experience and perspective to provide input into operations support and continuous improvement initiatives, and provide operational business advice and support to Kānoa – RD & Commercial Services management.
The Advisor/Business Advisor will also provide operational support to branches and teams in the Kānoa – RD & Commercial Services, including partnering with teams to support the development of briefings and reports of Kānoa – RD & Commercial Services activities, Ministerial Correspondence and Official Information Act requests for a range of audiences.
Ngā herenga – Requirements of the role
Personal specifications
- Excellent oral and written communication skills: demonstrated competence in effectively communicating complex ideas both orally and in writing to a wide variety of audiences
- Excellent interpersonal, teamwork and relationship management skills
- Demonstrated general problem identification and solution skills and ability to develop robust solutions that are viable for government; technically possible and desirable for users and the community
- General business advisor skills and knowledge
- Demonstrated knowledge of effective service delivery models and service excellence principles
- Knowledge of public sector requirements and processes
- Track record in successful performance in one or more of the following areas desirable: ministerial services, process design or improvement, operational policy, service design (in a Government setting), or continuous improvement
Qualifications
- Tertiary qualification in relevant discipline or equivalent work experience
Pre-Requisites
- Must have the right to live and work in New Zealand
Takohanga tuhinga o mua – Key accountabilities and deliverables
Accountabilities of this position are expected to change over time as the Ministry responds to changing needs. The incumbent will need the flexibility to adapt and develop as the environment evolves. This includes performing any other reasonable duties as required.
Advisor/Business Advisor activities, tasks and expectations
- Builds in-depth understanding of the operational context of the Kānoa – RD & Commercial Services, scans at an operational system level and works collaboratively to identify business process improvement opportunities; tension points that need addressing; and opportunities for innovation.
- Supports Kānoa – RD & Commercial Services wide projects and initiatives to improve processes and practice ensuring new solutions are fit for purpose and will enable the Kānoa – RD & Commercial Services to meet its objectives
- Applies insight and diagnostic techniques to analysing issues and data to identify opportunities for innovation; determine key issues; or identify potential delivery and implementation impacts from proposed changes
- Takes a forward-looking and proactive strategic approach and seeks opportunities to implement new ideas and methods, supporting the manager to ensure a sufficient balance of work across the work programme from incremental to transformational
- Works collaboratively across Kānoa – RD & Commercial Services and the wider Ministry of Business Innovation & Employment (MBIE) to ensure a range of voices contribute to the work programme
- Delivers well written proposals that support projects that are implementable, identify business impacts and represent the views of team members and responsible managers, also appropriately balancing;
- issues of viability from a government perspective;
- technical feasibility and ease of delivery/achieving objectives;
- minimum disruption from an implementation perspective; and
- desirability from a user and community perspective.
- Contribute to effective information management to ensure accurate and timely information is accessible for the development of official correspondence, parliamentary questions and reporting
Relationship management
- Able to build connections with stakeholders within and outside of MBIE, purposefully engaging with them and leveraging their activities to gain deeper insights and better achieve desired outcomes collectively
- Contributes to and manages collaboration within Kānoa – RD & Commercial Services on solutions to ensure effective input and ownership of outcomes
- Establish and maintain relationships with similar functions across MBIE and as when required with the wider public sector
Work management
- Applies a structured activity planning approach, such as project management disciplines to support the planning of projects and initiatives, milestones, risks and provide the appropriate level of visibility to managers and governance groups
- Involves other people, and can support the team through successive phases of discovery, innovation and evaluation as design and implementation progresses, to ensure changes are robust and sustainable
- Alerts manager to potential problems / risks well in advance, and proposes solutions
- Well-organised with a drive to achieve results; plans systematically and identifies and manages risks
Organisational commitment and public service
- Supports and helps build commitment to MBIE’s vision, mission, values and services
- Willingly undertake any duty required within the context of the position
- Understand Equal Employment Opportunities (EEO) principles and the application of these to MBIE
- Comply with all legislative requirements and good employer obligations
Wellbeing, health & safety
- Displays commitment through actively supporting all safety and wellbeing initiatives.
- Ensures own and others safety at all times.
- Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
- Reports all incidents/accidents, including near misses in a timely fashion.
- Is involved in health and safety through participation and consultation.
Tō tūranga i roto i te Manatū – Your place in the Ministry
The Advisor/Business Advisor position reports into the Operations Support and Improvement manager within the Strategy Planning and Performance branch. The branch sits within the Kānoa – RD & Commercial Services
To mātou aronga – What we do for Aotearoa New Zealand
Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.
To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.
As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).
Ngā matatau – Our competencies
Cultivates innovation We create new and better ways for the organisation to be successful by challenging the status quo generating new and creative ideas and translating them into workable solutions.
Nimble learning We are curious and actively learn through experimentation when tackling new problems by learning as we go when facing new situations and challenges.
Customer focus We build strong customer relationships and deliver customer-centric solutions by listening and gaining insights into the needs of the communities we serve and actively seeking and responding to feedback.
Decision quality We make quality and timely decisions that shape the future for our communities and keep the organisation moving forward by relying on an appropriate mix of analysis, wisdom, experience, and judgement to make valid and reliable decisions.
Action oriented We step up, taking on new opportunities and tough challenges with purpose, urgency and discipline by taking responsibility, ownership and action on challenges, and being accountable for the results.
Collaborates We connect, working together to build partnerships with our communities, working collaboratively to meet shared objectives by gaining trust and support of others; actively seeking the views, experiences, and opinions of others and by working co-operatively with others across MBIE, the public sector and external stakeholder groups.
Te Tiriti o Waitangi
As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.
Mahi i roto i te Ratonga Tūmatanui – Working in the public service
Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.
In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.
What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission
