The NZ Relay range of services is provided by the Crown for people with communications disabilities. MBIE funds NZ Relay to provide equal work and lifestyle opportunities for those with speech, hearing and vision disabilities. These services assist people who are Deaf, hard of hearing, speech-impaired and deafblind to communicate with others over the phone, with the help of a relay assistant.

The telecommunications service obligations (TSO) regulatory framework established under the Telecommunications Act 2001 enables specific telecommunications services to be available and affordable.

Significant government-led programmes are working to improve broadband and mobile connectivity for New Zealanders.

Government-led connectivity programmes such as the Ultra-Fast Broadband Programme, Rural Broadband Initiative Mobile Black Spot Fund, Rural Capacity Upgrades Programme and Remote Users Scheme are delivering improved broadband and mobile services to New Zealanders.

Each quarter, a Quarterly Connectivity Update is published reporting on the progress of the government's broadband and mobile programmes.

The Government has announced it is working with New Zealand’s 3 major network operators (Spark, Vodafone and 2degrees) and shared network infrastructure provider Dense Air to enable improvements to rural connectivity and the accelerated roll-out of 5G services to small towns across New Zealand.

MBIE’s purpose is to grow Aotearoa New Zealand for all. 1 in 4 New Zealanders identify as disabled and they have a right to accessible information.

The Minister of Business, Innovation and Employment, with the Office for Disability Issues, asked to help move to better, more modern video interpreting and relay services to help Deaf, deafblind, hearing impaired and speech-impaired New Zealanders to communicate with hearing people over the phone.

The Government has released Te Rautaki Matihiko mō Aotearoa – The Digital Strategy for Aotearoa, setting out a vision and plan to support New Zealand’s people, communities, economy, and environment to flourish and prosper in the digital era.

This page provides information on applying to be a postal operator and your obligations and rights as a postal operator in New Zealand.