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Topic 2: Misuse

This section explains that the NZ Relay Service has had instances of being misused. This helps us ask questions to understand how we can deliver an inclusive service, while making sure everyone is safe, and misuse is limited.

Summarised summary of submissions: Proposed changes to the NZSL Video Interpreting and Relay Services

The Ministry of Business Innovation and Employment, with the Office for Disability Issues, asked for feedback on six proposed changes to help move to better, more modern video interpreting and relay services to help Deaf, deafblind, hearing-impaired, and speech-impaired New Zealanders to communicate with hearing-people over the phone.

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The Ministry of Business, Innovation and Employment (MBIE) is the Government’s lead business-facing agency. Our contribution to improving the well-being of New Zealanders is summarised in our purpose, to grow New Zealand for all.