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The guidelines project

The third component of the Language Assistance Services programme was the development of the cross-agency Language Assistance Services Operational Policy for New Zealand Public Sector Agencies and those they fund (2024) (‘the Guidelines’) to address barriers and improve quality, quantity, and accessibility, and support agencies who utilize language support in service delivery.

New standards and accreditation requirements from 1 July 2024

As part of the Language Assistance Services Programme, a new standards and accreditation framework for interpreters working across the public sector, the NAATI framework, came into effect from 1 July 2024. In order to ensure there are interpreters with NAATI credentials in New Zealand, MBIE managed the Interpreter Standards Transition Support (ISTS) package for a three-year period from 1 July 2021. Registration closed 31 January 2024. The timeframe for interpreters who registered with ISTS towards the end of the registration period to complete their accreditation has been extended through to 30 June 2025.