Developing a new dispute resolution scheme
This section will guide your decision-making about specific considerations when designing a new dispute resolution scheme.
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In this section
Identifying the objectives and scope of a dispute resolution scheme
This page discusses the objectives of a dispute resolution scheme and the scope of issues it can address.
Giving effect to a dispute resolution scheme
Dispute resolution schemes can be given effect either by formal approval or through legislation.
Implementing a dispute resolution scheme
When implementing a dispute resolution service, you need to consider the Aotearoa best practice dispute resolution framework (the Framework) as well as things like scale, channels, providers, training, promotion, and administration.