Fit for purpose financial services reform

closed

Submissions closed: 19 June 2024, 5pm

The Ministry of Business, Innovation & Employment consulted on proposed changes to how financial products and services are regulated in 3 key areas: consumer credit, financial services conduct and financial dispute resolution.

We sought feedback on options for streamlining how banks and other financial service providers are regulated by the government. This includes exploring changes to lending laws, how financial institutions should treat their customers, and ways to improve dispute resolution between consumers and providers.

Zoom webinar

We hosted a webinar for general information on the overall reforms and to provide an opportunity to ask general questions.

Watch the recording of Zoom webinar (29 May 2024)(external link) — YouTube

Download the slides from the Financial Services Reform webinar (29 May 2024) [PDF, 1.6 MB]

Consumer credit legislation

Web version of the Fit for purpose consumer credit legislation: Summary of discussion document

Financial services conduct regulation

Web version of the Financial services conduct regulation: Summary of discussion document

Effective financial dispute resolution

Web version of the Effective financial dispute resolution: Summary of discussion paper

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