Manager Immigration Learning

Tēnei tūranga – About the role

The Manager Immigration Learning leads a team of learning professionals to deliver high quality learning solutions and is the voice of learning for Immigration New Zealand (INZ). This role develops and implements a learning strategy to achieve alignment between learning and business goals and priorities. It also leads an annual planning process to ensure that the design and delivery of learning solutions contributes to a measurable capability increase for INZ.

This role is accountable for the ongoing development of technical and core capability learning across INZ, through innovative, cost-effective, timely and fit for purpose learning solutions. This role also leads the ongoing development of the Immigration Learning team, ensuring quality and consistency of learning advice and solutions, and an in-depth understanding of business needs and issues.

The Manager Immigration Learning position plays a key role in ensuring alignment and integration of learning and capability building with a range of related operational and change activities across the Immigration System. 

Ngā herenga – Requirements of the role

Personal specifications

• Substantial track record (5 to 8 years) of experience and achievement in working with a team to deliver high quality learning solutions and strategic learning advice including:
  • Wide-ranging knowledge of learning and capability processes including latest developments in learning practices.
  • Specialist knowledge and demonstrated experience in needs analysis, design, development, facilitation, and evaluation across a range of learning mediums.
• Proven experience in the development and implementation of learning and capability uplift strategies.
• Proven experience in leading strategic programmes of work that focus on achieving capability outcomes for the business and enabling organisational change.
• Expertise in robust evaluation of learning and its measurable outcomes for an organisation.
• Demonstrated experience in developing and maintaining effective work relationships, maintaining trust and credibility with managers and staff and providing appropriate challenge when necessary.
• Credibility with senior leaders as an expert in adult learning who is able to troubleshoot complex problems and deliver innovative solutions.
• Ability to be flexible and pragmatic and to quickly adapt to changing needs in a dynamic and fast-moving business environment.
• Excellent communication skills, both written and oral, to suit a range of stakeholders.
• Tertiary qualification and/or comparable relevant experience in leading learning functions in large complex organisations.
  Must be a New Zealand citizen or permanent resident. 
• Credit check required.

Takohanga tuhinga o mua – Key accountabilities and deliverables

Leadership of Immigration Learning

• Acts as INZ’s voice of learning and capability development, understanding and championing the capability shifts necessary for Immigration NZ to achieve its objectives.
• Develops and implements an Immigration Learning Strategy that it is aligned to the strategic direction of INZ and which evolves as organisational priorities change.
• Oversees the provision of professional advice and support to identify current needs for the business and ensures that the strategic contribution that learning makes to the organisation is understood.
• Identifies obstacles and provides strategic advice, insight and leadership for innovative learning strategies and solutions, ensuring that an appropriate mix of delivery modes in in place to meet the needs of INZ.
• Provides expertise and knowledge of leading-edge learning practice, leads critical assessment with the team on how this should influence practice and oversees implementation.
• Anticipates future learning and capability needs of INZ, understands the gaps in the capability of kaimahi and develops and implements processes to analyse the learning needs of INZ’s people.
• Works collaboratively with the MBIE Leadership, Talent & Growth team, which has accountability for the design and delivery of leadership development and learning across MBIE.

Planning and implementation

• Is accountable for the design and delivery of high-quality learning products that meet the needs of INZ managers and kaimahi, within the required timeframes.
• Ensures that Immigration branches are engaged and supported to develop annual learning plans that identify the capability gaps to be addressed through learning delivery.
• Ensures that robust learning needs analysis informs the basis of learning solution design.
• Develops rationale and decision-making frameworks to support sound investment recommendations for INZ learning budgets.
• Ensures learning content and materials are kept up to date and current, to support frontline kaimahi to meet their obligations.
• Ensures there are evaluation frameworks in place for all learning and capability building activities that allow for assessment of quality, transfer of learning, impact on performance and return on investment.

Team leadership

• Establishes clear accountabilities, expectations and performance standards with direct reports and ensures regular performance management and development occurs.
• Monitors individual, team and business unit performance to ensure that performance targets are met.
• Anticipates future capability needs across the team and Branch, identifies gaps in capability and addresses these gaps through targeted recruitment and development or other actions.
• Coaches, mentors and develops staff to meet the needs of the organisation now and in the future.
• Identifies and develops talent for key roles.
• Ensures the Immigration Learning Team focuses on their own development to support a continued focus on utilisation of best practice learning methodologies.
• Ensures the right quantity and quality of resources are being applied to learning projects such as, expertise engaged on projects is quality assured, projects sized and time, effort and resources well assessed and specified in relation to desired outcomes.
• Oversees any external suppliers who are engaged to undertake work for the Immigration System, ensuring they deliver quality learning products and met any critical deadlines.

Wellbeing, health and safety

• Displays commitment through actively supporting all safety and wellbeing initiatives.
• Ensures own and others safety at all times.
• Complies with relevant safety and wellbeing policies, procedures, safe systems of work and event reporting.
• Reports all incidents/accidents, including near misses in a timely fashion.
• Is involved in health and safety through participation and consultation.

Tō tūranga i roto i te Manatū – Your place in the Ministry

The Manager Immigration Learning position reports into the National Manager Change Delivery within the Service Design and Implementation branch. The branch sits within the Immigration New Zealand group.

More information about MBIE's structure

Matatautanga – Competencies (Leadership Success Profile)

The Leadership Success Profile (LSP) is a leadership capability framework, developed by the New Zealand public sector for the New Zealand public sector. It creates a common language for leadership and establishes what great leadership looks like. You can look at the twelve underpinning capabilities and four leadership characters here: Leadership Success Profile | Te Kawa Mataaho Public Service Commission(external link)

To mātou aronga – What we do for Aotearoa New Zealand

Hīkina Whakatutuki is the te reo Māori name for the Ministry of Business, Innovation and Employment. Hīkina means to uplift. Whakatutuki means to move forward, to make successful. Our name speaks to our purpose, Grow Aotearoa New Zealand for All.

To Grow Aotearoa New Zealand for All, we put people at the heart of our mahi. Based on the principles of Te Tiriti o Waitangi / The Treaty of Waitangi, we are committed to upholding authentic partnerships with Māori.

As agile public service leaders, we use our breadth and experience to navigate the ever-changing world. We are service providers, policy makers, investors and regulators. We engage with diverse communities, businesses and regions. Our work touches on the daily lives of New Zealanders. We grow opportunities (Puāwai), guard and protect (Kaihāpai) and innovate and navigate towards a better future (Auaha).

Te Tiriti o Waitangi

As an agency of the public service, MBIE has a responsibility to contribute to the Crown meeting its obligations under Te Tiriti o Waitangi (Te Tiriti). Meeting our commitment to Te Tiriti will contribute towards us realising the overall aims of Te Ara Amiorangi – Our Path, Our Direction, and achieve the outcome of Growing New Zealand for All. The principles of Te Tiriti - including partnership, good faith, and active protection – are at the core of our work. MBIE is committed to delivering on our obligations as a Treaty partner with authenticity and integrity and to enable Māori interests. We are committed to ensuring that MBIE is well placed to meet our obligations under the Public Service Act 2020 (Te Ao Tūmatanui) to support the Crown in strengthening the Māori/Crown Relationship under the Treaty and to build MBIE’s capability, capacity and cultural intelligence to deliver this.

Mahi i roto i te Ratonga Tūmatanui – Working in the public service

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

What does it mean to work in Aotearoa New Zealand’s Public Service?(external link) — Te Kawa Mataaho The Public Service Commission