Seeking feedback on moving towards a financially sustainable mail service

About the consultation

The Postal Deed of Understanding (the Deed) is an agreement between NZ Post and the Crown which sets out the minimum mail service obligations that NZ Post must meet to provide a nationwide postal service. We are seeking feedback on proposed changes to NZ Post’s service obligations, as part of the 2024 Review of the Deed. Our intention is to enable a financially sustainable mail service that continues to meet the communication needs of New Zealanders.

What we are seeking feedback on

The discussion document seeks feedback on 5 key proposed changes to the Deed:

• Reducing minimum delivery frequency from:
  • Minimum 3 days per week in urban areas, to 2 days per week.
  • Minimum 5 days per week in rural areas, to 3 days per week.
• Reducing the minimum number of postal outlets from 880 to 500. Considering a glide down to a minimum of 400 over time.
• Providing for NZ Post to meets its requirement to extend its network in the form of delivering to cluster and community boxes for new addresses.
• Allowing NZ Post to convert existing delivery points into communal points at a rate of up to 5% per year.
• Instead of a 5-year period before the next Deed Review, suggesting the next Review be in 3 years.

Relevant documents