Discussion document: Moving towards a financially sustainable mail service

We are seeking feedback on proposed changes to NZ Post's minimum obligations under the Postal Deed of Understanding.

Aerial drone image of an NZ Post mail delivery van crossing a narrow bridge over a river. There are only a few houses shown, mainly landscape, implying that it may be a rural setting.

This is the web version of the discussion document 'Moving towards a financially sustainable mail service'.

The submission form template, details on how to submit, and a PDF version of the discussion document are available on the following page:

Have your say: Seeking feedback on moving towards a financially sustainable mail service

In this section

How to have your say

Detail on making a submission, how we use the information you share with us, and how we may release information

Background on mail in New Zealand

This section outlines our current understanding of how New Zealanders use the mail service and how that has changed over time. The section concludes with questions for you on how you use the mail service now and how you intend to use it in the future.

Proposed changes to Deed of Understanding

This section provides an overview of some of NZ Post’s primary service obligations as outlined in the Deed, and proposed changes to these as part of the 2024 Review, for your feedback.

Last updated: 29 October 2024