The way we work
We are working to create better results for people and businesses, along with lifting the productivity and efficiency of our services and how we operate. MBIE will take advantage of its span, expertise and connections to enable an environment where people can innovate and prosper.
We will make it easy for people to connect with us and stay informed, to understand their responsibilities and be supported to do the right thing. A customer- and user-centric approach will be the basis of design and delivery of our services, building on our customer service promise of “Simple, Safe, Certain”. For example, MBIE intends to invest in the immigration system to increase the efficiency of services and customer experience, improving the underlying systems and streamlining visa processing.
We will strengthen our technology and data foundations to improve decision-making. New technology and tools will be integrated into our services to lift quality and productivity.
We will exercise fiscal discipline and be flexible in how we think and operate. Progress against priorities will be regularly reviewed, with resources shifting to where they are required.
We will weave these priorities through how we work, from our leadership and governance to our finances and systems.
In this section
Leadership and governance
Our senior leadership team consists of the Secretary (Chief Executive), 8 Deputy Secretaries, and the Chief Advisor to the Secretary.
Our people
We are a diverse team whose work supports communities across Aotearoa New Zealand: our people are taonga (what is precious) and our greatest strength.
Diversity, equity and inclusion
At MBIE, we value our people and strive to reflect the communities we serve. Our inclusion and diversity strategy, Nō Konei–Belong, focuses on creating a sense of belonging and meeting public sector-wide diversity, inclusion and equity objectives.
Making the best use of our finances
MBIE is focused on the efficient and effective delivery of its outcomes, reducing overall costs and making sure it is well prepared to realise the Government’s priorities.
Our digital and data journey
MBIE is creating more reliable technological foundations and robust tools, to make it easy for people to work with and for us.
Strengthening our Māori–Crown capability
Grounded in the principles of the Treaty of Waitangi/ Te Tiriti o Waitangi, to support Māori–Crown relations, we aim to proactively listen to and recognise the needs of iwi and Māori, and to support their economic, employment and business aspirations.
Sustainability
We are committed to understanding and addressing the actual and potential effects of climate change on our operations, strategy and investments.
Managing risk
Managing risk is an integral part of our business. Our risk management practices help us to clarify goals and objectives, identify what might stand in the way of their achievement and take appropriate action to mitigate risks.